Privacy Policy

This Privacy Policy describes how information is collected, used, and shared when you use our online platform and services.

Information We Collect

We collect various types of information in connection with your use of our service, including:

Personal identification information: Such as your name, email address, phone number, and potentially physical address when you make a booking, create an account, or contact us.

Booking and service details: Information related to the services you book or inquire about, including dates, times, participant details, and specific requests.

Payment information: We may collect payment details to process transactions for rentals, tours, lessons, or equipment sales. This information is processed securely, often through third-party payment processors.

Usage data: Information about how you access and use our service, including your IP address, browser type, device information, pages visited, duration of visit, and referral sources.

Correspondence: Records of communications when you contact us for support, inquiries, or feedback.

How We Collect Information

We collect information in several ways:

Directly from you: When you provide it to us by filling out forms on our service, creating an account, making a booking, purchasing equipment, communicating with us, or signing up for newsletters.

Automatically: As you navigate through and interact with our service, we may use technologies like cookies and analytics tools to collect usage data.

From third parties: We may receive information from partners or service providers who assist us in operating our business, such as payment processors or booking platforms.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and managing services: To process your bookings, arrange rentals and tours, manage lessons, handle equipment sales, and provide customer support.

Processing payments: To complete transactions securely.

Communicating with you: To send booking confirmations, updates about your services, respond to inquiries, and provide important information about our service.

Improving our service: To understand how our service is used, identify areas for improvement, enhance user experience, and develop new features or services.

Marketing and promotion: To send you information about services, offers, or news that may be of interest to you, in accordance with your preferences. You can opt out of receiving marketing communications at any time.

Ensuring security: To protect our service, systems, and users from fraud or unauthorized access.

Legal compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

Legal Basis for Processing (relevant for users in jurisdictions like the European Union)

We process your personal data based on various legal grounds, including:

Necessity for performing a contract: To provide the services you request, such as processing your booking or providing lessons.

Your consent: Where required by law, we may rely on your consent for specific processing activities, such as sending marketing communications.

Compliance with a legal obligation: To meet legal or regulatory requirements.

Legitimate interests: For our legitimate business interests, such as improving our service, preventing fraud, and managing our business operations, provided these interests are not overridden by your data protection rights.

Data Sharing

We may share your information with third parties in the following circumstances:

Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of service, or as evidence in litigation in which we are involved.

With Your Consent: We may share your information with your consent or at your direction.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it is used.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:

The right to access: Request a copy of the personal data we hold about you.

The right to rectification: Ask us to correct any inaccurate or incomplete data we have about you.

The right to erasure: Request that we delete your personal data under certain conditions.

The right to restrict processing: Ask us to limit the way we process your personal data under certain conditions.

The right to object to processing: Object to our processing of your personal data under certain conditions.

The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under certain conditions.

The right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided on our service. We will respond to your request in accordance with applicable law.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use cookies for various purposes, such as essential functionality, performance analysis, and marketing. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside and choose to provide information to us, please note that we transfer the data to the United Arab Emirates and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through the communication channels made available on our service.